IBROWTIFUL PRIVACY POLICY

Last updated: April 27, 2025

1. Who we are

This Privacy Policy describes how IBROWTIFUL LLC (“IBROWTIFUL,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you:

- Visit our website at http://www.ibrowtiful.com
- Book an appointment or purchase services
- Communicate with us by phone, text message, email, or social media
- Visit our studio or otherwise interact with us offline

If you have any questions about this Privacy Policy, you can contact us at:

Email: info@ibrowtiful.com
Phone: 708-518-8050
Mail: IBROWTIFUL LLC, 940 S Route 59, Suite 131, Naperville, IL 60540, United States

By using our services, you agree to the practices described in this Privacy Policy.

2. Information we collect

We collect information that you provide directly and information that is automatically collected when you use our website or services.

2.1 Information you provide to us

When you interact with us, you may provide:

- Contact information: name, phone number, email address
- Appointment and service information: services you book (for example, permanent makeup, brows, lips, touch-ups), preferred dates and times, and notes you provide about your preferences
- Health and consent information (limited): health or intake forms related to your suitability for permanent makeup services (for example, medications, allergies, medical conditions that may impact the service), and your signature or confirmation that you have read and agreed to our consent forms and waivers
- Payment information: information about your payment method (such as last four digits of a card, transaction amounts, and dates). Full card details are processed by our third-party payment processor and are not stored by us.
- Photos and media: before and after photos of your services, photos or videos you send to us (for example, healed results, questions, or messages). With your specific consent, some photos may be used for marketing (website, social media, portfolios, and similar uses).
- Communications: messages sent by email, text, social media, or website forms, as well as feedback, reviews, and testimonials you choose to provide.

All personal information you provide must be true, complete, and accurate, and you should update us if any information changes.

2.2 Information we collect automatically

When you visit http://www.ibrowtiful.com, we may automatically collect:

- Technical information: IP address, browser type and version, device type, and operating system
- Usage data: pages visited, time spent on each page, links clicked, and referring website or source

We may use cookies or similar technologies to help operate and improve the website. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.

3. How we use your information

We use your information to:

- Provide and manage services: schedule and manage appointments, communicate about upcoming or changed appointments, and provide permanent makeup and related services
- Communicate with you: respond to questions or messages, send appointment reminders, confirmations, and follow-up messages, and send information about healing, aftercare, and touch-up recommendations
- Process payments and manage billing: process service fees, deposits, and applicable taxes, and handle refunds in accordance with our policies
- Improve our business and website: analyze how visitors use our website and services and enhance the client experience and service offerings
- Marketing (with your consent where required): send promotional messages about services, offers, or updates, and use your photos (with your consent) in social media, on our website, or other marketing materials
- Legal, safety, and compliance: maintain records required by law, respond to legal requests or government inquiries, and protect our rights, property, staff, and clients

4. SMS text messages and email

We may use your phone number and email address to:

- Send appointment confirmations and reminders
- Provide aftercare instructions or follow-up messages
- Share important changes to your appointment or our policies
- Send marketing or promotional communications, where permitted

You can opt out of marketing communications at any time:

- For email, by using an unsubscribe option if provided or by emailing us at info@ibrowtiful.com
- For SMS, by replying “STOP” to our message

You may still receive transactional messages (such as appointment reminders or critical service information) even if you opt out of marketing messages.

5. How we share your information

We do not sell your personal information. We may share your information with:

- Service providers and vendors, such as online booking platforms, payment processors, email or SMS providers, and website hosting and analytics services, who are only allowed to use your information to provide services to us and must protect it appropriately

We may also share information:

- To comply with a law, regulation, legal process, or government request
- To protect the rights, property, or safety of IBROWTIFUL, our clients, or others
- In connection with a business transfer, such as a merger, sale, or restructuring of our business

6. How we protect your information

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data retention

We keep your personal information for as long as necessary to:

- Provide our services to you
- Maintain appropriate business and tax records
- Comply with legal or regulatory obligations
- Resolve disputes and enforce our agreements

When information is no longer needed, we will delete or anonymize it where reasonably possible.

8. Your rights and choices

Depending on where you live, you may have some or all of the following rights:

- Access: to request a copy of the personal information we hold about you
- Correction: to request that we correct inaccurate or incomplete information
- Deletion: to request that we delete certain personal information, subject to legal obligations
- Restriction or objection: to object to certain types of processing, such as marketing
- Withdrawal of consent: where we rely on consent (for example, using your photos for marketing), you can withdraw that consent at any time

To exercise any of these rights, contact us at info@ibrowtiful.com. We may need to verify your identity before fulfilling your request.

9. Children’s privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a minor without appropriate consent, we will delete it as soon as reasonably possible.

If you believe a minor has provided information to us, please contact us at info@ibrowtiful.com.

10. International visitors

Our studio is located in the United States, and our website is operated from the United States. If you access our site or book services from outside the US, your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country. By using our services, you consent to this transfer.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

12. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

IBROWTIFUL LLC
940 S Route 59, Suite 131
Naperville, IL 60540
United States

Phone: 708-518-8050
Email: info@ibrowtiful.com